At Rehab Shop, we want you to love your vacation-ready styles as much as we do. If your purchase doesn’t meet your expectations, our effortless returns process ensures your shopping experience remains as breezy as our signature maxi dresses.

Our Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required
  • All returns must include the original packaging

Note: For hygiene reasons, we cannot accept returns on swimwear, bodysuits, or intimate apparel unless faulty. This includes select items from our Cover-Ups and One Piece collections.

How to Initiate a Return or Exchange

Follow these simple steps to return your items:

  1. Email Us: Contact our sunny San Antonio team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Ship Your Return: Package your items securely and ship to our Texas headquarters using a trackable method.
  4. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request within 5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Shipping fees are non-refundable. For exchanges, we’ll ship your new item once we receive your return.

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return Request – Order #[Your Order Number] Dear Rehab Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s) and SKU(s) if available] – Reason for return: [Please specify: Wrong Size/Color, Defective, Changed Mind, etc.] – Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)] I confirm the items are unworn, unwashed, and in original condition with tags attached. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Date]

International Returns

For our global clientele (excluding some Asian and remote areas), please note:

  • You’re responsible for any customs fees or import taxes on returned items
  • Original shipping costs are non-refundable
  • Return shipping times may vary by destination

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Questions about our policy? Our customer care team is always happy to help you resolve any concerns about your vacation-ready styles.

Happy styling,
The Rehab Shop Team