Welcome to Rehab Shop’s FAQ section! We’ve gathered answers to your most pressing questions about our vacation-ready collections, effortless delivery, and carefree returns. Whether you’re eyeing that perfect maxi dress or building your complete summer wardrobe, we’re here to make your experience as breezy as our cover-ups.
About Our Products
What styles does Rehab Shop specialize in?
We curate effortlessly chic summer essentials that transition seamlessly from beach to bar. Our collections include:
- Versatile Cover-Ups that double as evening wear
- Flowy Maxi Dresses for getaways
- Playful Mini Dresses for spontaneous plans
- Statement-making Two-Piece Sets
- Coordinated Skirt Sets for easy styling
- Figure-flattering One-Piece designs
How do I choose the right size for flowy summer styles?
Our vacation-ready pieces are designed for comfortable, breezy fits. For maxi dresses and cover-ups, we recommend your usual size as they feature adjustable elements. For fitted two-piece sets and mini dresses, consult our detailed size charts (available on each product page) and consider sizing up if between measurements for that perfect summer ease.
Ordering & Account
How can I track my order?
Once your summer styles ship from our San Antonio headquarters, you’ll receive a confirmation email with worldwide tracking information. Track your package directly through our carrier partners (DHL, FedEx, or EMS) using the provided tracking number. For urgent updates, contact our customer care team at [email protected].
Can I change my shipping address after ordering?
Summer plans change – we get it! Address changes are possible if your order hasn’t entered processing (within 24 hours of purchase). Email us immediately at [email protected] with your order number and updated details. For fastest service, include “URGENT: Address Change” in your subject line.
Shipping & Delivery
What are my shipping options?
We offer two vacation-ready shipping solutions:
- Standard Shipping ($12.95): Via DHL/FedEx for summer essentials in 10-15 days after 1-2 day processing
- Free Shipping: For orders over $50 via EMS (15-25 days after processing) – perfect for building your complete summer wardrobe
Do you ship internationally?
Yes! We ship our vacation-ready styles worldwide, excluding some Asian and remote areas. All international shipments include tracking and are handled by premium carriers (DHL, FedEx, or EMS) to ensure your fashion investments arrive with care.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date because confidence in your purchase matters as much as confidence in your summer look. Items must be unworn, unwashed, with tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you’re returning, and whether you prefer a refund or exchange. We’ll provide return instructions and address (our San Antonio headquarters at 3704 Fidler Drive).
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout. All transactions are processed with encryption for your security.
Will I be charged customs fees for international orders?
While we include all applicable taxes in your order total, some countries may charge additional customs fees upon delivery. These fees are the customer’s responsibility and vary by destination. Check with your local customs office for estimates specific to your location.
Still have questions? Our sunny San Antonio team is always here to help you prepare for your summer adventures. Reach us at [email protected] for personalized assistance with tracking, styling advice, or urgent summer needs.
Happy styling from our headquarters to your summer getaway!